Rewards terms

1. The programme

Cat Paradise Rewards is the free loyalty programme run by Cat Paradise Hotel. One membership and one points balance work across Cat Paradise Hotel (boarding and cat sitting), Cats Garage grooming, and cat supplies bought at catsgarage.com.sg.

By activating rewards on your account you agree to these terms. The programme has no joining fee and no membership tiers.

2. Joining

There is no separate sign-up form. Membership activates automatically the first time you sign in to your customer account with a one-time email code. Use the same email address for bookings and Cats Garage orders — points are linked to that email. Both sites use one-time email codes, and you may need to sign in separately on each site.

On your first sign-in, we automatically add points for eligible invoices you fully paid during the 2 months before activation. Older visits do not earn points retroactively.

3. Earning points

You earn 2 points per S$1 of eligible spend, once it is fully paid. Eligible spend covers hotel boarding at Cat Paradise Hotel, grooming at Cats Garage, cat sitting home visits, and cat supplies bought at catsgarage.com.sg. Multiply eligible spend by the earn rate, then round down to a whole point (for example, S$5.99 earns 11 points at 2 points per S$1). Points on retail orders are calculated on the item subtotal after discounts and are credited when Cats Garage confirms the order as paid.

Points are not earned on transport (including pick-up, drop-off and cat taxi), service add-ons (such as Revolution treatment or carrier rental), shipping or taxes on retail orders, or any discounted portion of a bill (including amounts paid with points). Points appear in your account when the invoice or order is settled in full, not at booking.

4. Spending points on services

Points are worth S$1 per 100 points and can be applied from your account to the service portion of an eligible unpaid invoice. The discount is applied to the invoice immediately and cannot be reversed once applied.

Points cannot be applied to hotel deposits, which are paid in cash to confirm a booking — points go toward the remaining balance. Points have no cash value, cannot be exchanged for cash, and are not transferable between accounts.

4a. Spending points at Cats Garage checkout

Open Cats Garage Account → Orders and find Cat Rewards above your order history. Choose the points to spend and request a discount code. 100 points creates S$1 of discount. Enter the code in the discount code field at Cats Garage checkout, apply it, and check the total before paying.

Points are deducted when you request a code, not when you pay. Codes expire after 30 minutes, so create one only when you are ready to check out. Unused codes and refunded orders do not automatically return redeemed points.

Codes are account-specific and single-use, with no minimum spend. They cannot combine with other discounts. Unused value does not carry forward. Choose a discount you can use in full and use the same account at checkout.

5. Expiry

Points expire 12 months after they are earned. When you spend points, your oldest points are always used first.

6. Marketing emails

Rewards membership and marketing email preferences are separate. Unsubscribing from marketing emails does not cancel your membership, remove your balance, or stop you earning on paid visits.

7. Fair use and changes

We may correct point balances that were credited in error and remove points obtained through fraud or abuse of the programme. If an invoice that earned points is refunded, the corresponding points may be deducted.

We may change or end the programme. If we make a material change — such as changing earn rates or expiry — we will give members reasonable notice by email, and points you have already earned will keep their value until they expire or the programme ends.

8. Contact

Questions about the programme or your balance? WhatsApp us at +65 8066 0867 or visit us at 169 Joo Chiat Road, Level 2, Singapore 427729.